Shipping Policy

Thank you for shopping with Noravumi. This Shipping Policy explains our supported delivery destinations, order processing times, shipping methods, delivery estimates, shipping charges, tracking procedures, and how we handle delivery issues.

1. Shipping Destinations

Noravumi currently accepts orders for eligible delivery addresses in the following locations.

1.1 United States

We ship within the contiguous United States, excluding remote and unsupported delivery areas.

We do not currently deliver to Alaska, Hawaii, unsupported remote areas, P.O. boxes, military postal addresses, or other unsupported delivery locations.

1.2 Europe

We currently support delivery to the following European countries:

• France
• Portugal
• Italy
• Belgium
• Poland
• Austria
• Netherlands
• Spain
• Czech Republic
• Finland
• Germany
• Denmark
• Estonia
• Norway
• Lithuania
• Sweden
• Ireland
• Romania
• Hungary
• Greece

Delivery availability is subject to the address and destination eligibility displayed during checkout.

1.3 Restricted Destinations

We are unable to accept orders or ship goods to restricted destinations, including Cuba, Iran, North Korea, Syria, Crimea, Donetsk, and Luhansk.

We do not accept orders from Russia or Belarus due to payment and compliance restrictions.

2. Order Fulfillment & Shipping Origin

The United States is our primary market. Items stocked in our U.S. warehouse are shipped from that warehouse. Orders for items not stocked there may be fulfilled by third-party logistics partners, depending on product availability and delivery destination.

As a result, the actual shipping origin may vary depending on the items in your order and inventory availability.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

2.1 Order Processing Time

Orders are generally processed and dispatched within 1–2 calendar days after order confirmation.

Processing time is separate from shipping transit time. Transit time begins once the package has been handed over to the carrier.

3. Estimated Delivery Times

Estimated delivery times begin after the parcel has been handed over to the shipping carrier. They do not include order processing time.

Destination	Estimated Transit Time
United States	1–5 business days
Supported European countries	2–5 business days

These delivery times are estimates based on carrier information and are not guaranteed delivery dates.

Actual delivery may vary due to customs clearance, weather conditions, carrier operations, seasonal demand, and other circumstances beyond our reasonable control.

4. Shipping Methods and Carriers

We use DHL, FedEx, and other available carriers depending on the destination, shipping method, and fulfillment arrangements.

The carrier responsible for your shipment will be determined based on the applicable shipping arrangements.

Available shipping options will be displayed during checkout.

5. Shipping Fees

Shipping Method	Shipping Fee
Standard Shipping	USD 9.99
Expedited Shipping	USD 15.99
Qualifying Free Standard Shipping	USD 0

Our website may automatically convert prices into a local currency. The final shipping charge and currency will be displayed during checkout before you submit your order.

6. Free Standard Shipping Promotion

Eligible orders reaching USD 89 qualify for free standard shipping.

This promotion applies to standard shipping only. Expedited shipping charges remain applicable if expedited delivery is selected.

The free standard shipping promotion cannot be combined with the GUBYHJ or HU888 promotional discount codes.

If GUBYHJ, HU888, or both discount codes are applied to an order, the free standard shipping promotion will not apply, even if the order otherwise reaches USD 89.

For orders using either or both promotional discount codes, the applicable shipping charge will be displayed during checkout.

Please review the final order summary, including discounts and shipping charges, before completing your purchase.

For full promotional details, please refer to our Promotional Terms & Conditions.

7. Taxes, Customs Duties, and Import Charges

Applicable product taxes are included in the displayed product prices as applicable to the relevant market.

For international deliveries, import duties, customs clearance fees, import processing fees, or other charges imposed by the destination customs authority or carrier may apply.

These import-related charges are not included in the product price or shipping fee unless expressly stated otherwise.

Where such charges are assessed, the customer is responsible for paying them according to the requirements of the relevant customs authority or carrier.

Import clearance is generally assisted by DHL or FedEx. Customers may be asked to provide reasonable information or documents required for customs clearance.

Normal customs clearance delays do not automatically mean that the customer has caused a delivery problem.

8. Order Tracking

After your order has been dispatched and a tracking number is available, we will send the tracking information to your order email address.

You can track your parcel through our website:

Track Your Order

You may also use the tracking website of the carrier handling your shipment.

The first tracking update is generally expected within 24–48 hours after dispatch. The timing of tracking updates may vary depending on carrier scanning and processing.

9. Multiple Packages and Split Shipments

Depending on product availability and fulfilment arrangements, items from one order may be dispatched in separate packages.

Where an order is split into multiple shipments, available tracking information will be provided for the relevant parcels.

Split shipments will not result in additional shipping charges solely because the original order is delivered in multiple packages.

10. Shipping Delays

If your order cannot be dispatched within the stated processing period, we will contact you with information about the delay and an updated estimated dispatch date where available.

If a parcel is delayed during transit, delivery may take longer than the estimated transit time.

If you do not receive your parcel by the estimated delivery date, please contact us with your order number and tracking information.

We will review the shipment status and contact the relevant carrier where necessary.

11. Tracking Has Not Updated or Parcel Is Delayed

If tracking information has not updated for 3 consecutive business days, or your parcel has not arrived after the estimated delivery period, please contact us.

After receiving your report or identifying a delivery exception, we will generally contact DHL or FedEx within 1 business day to begin a shipment inquiry.

During an investigation, we will normally provide progress updates by email every 2 business days.

We generally aim to provide a proposed resolution within 5–7 business days after the investigation begins.

If the parcel is confirmed lost, or if the investigation has continued for 7 business days without confirming the parcel's location or a reasonable estimated delivery date, you may choose between a free reshipment and a refund.

You do not need to wait for the carrier to complete its compensation process before requesting an applicable resolution from us.

For an approved refund, we will generally initiate the refund within 7 calendar days after confirming your refund choice. The time for funds to appear in your account depends on the relevant financial institution.

12. Tracking Shows Delivered but the Parcel Was Not Received

If tracking shows that your parcel was delivered or signed for but you have not received it, please contact us as soon as possible and provide your order number and delivery address.

You may also check your mailbox, delivery area, parcel locker, reception desk, or whether another person at your address accepted the parcel. These checks do not affect your right to report a missing delivery.

We will generally respond within 1 business day and contact the carrier to investigate available delivery information, including the delivery address, delivery time, signature records, and delivery photographs where available.

We will normally provide progress updates every 2 business days and aim to provide a proposed resolution within 5–7 business days after the investigation begins.

If the investigation confirms misdelivery or transit loss, or if sufficient evidence of correct delivery cannot be provided after 7 business days of investigation, you may choose a free replacement or refund.

We will not automatically reject a missing-parcel report solely because the tracking page displays a delivered status.

13. Damaged Packages or Missing Items

If your parcel arrives visibly damaged, appears to have been opened or resealed, or contains damaged or missing products, please contact us as soon as reasonably possible.

We recommend reporting visible package damage or missing items within 48 hours of receipt to help us investigate promptly. This recommendation does not remove any statutory rights you may have.

Please provide your order number, a description of the issue, and any reasonably available photographs of:

• The outside of the parcel and shipping label.
• Any visible damage or signs of tampering.
• The affected products and relevant product details.
• The products actually received, if an item is missing.

An unboxing video is not required. If you cannot provide a particular photograph, please explain the circumstances and we will review the available order and shipping information.

Where a product is confirmed damaged, missing, or incorrectly shipped due to our fulfilment error, we will offer an appropriate replacement, reshipment, or refund. We will cover reasonable return or replacement shipping costs where the issue is our responsibility.

14. Incorrect Address and Failed Delivery

Please ensure that your shipping address, recipient name, telephone number, and postal code are accurate when placing an order.

If you notice an address error after placing your order, contact us immediately. We may be able to request an address correction before the parcel is handed to the carrier.

After carrier handoff, an address correction or delivery interception cannot be guaranteed.

If a carrier reports an unsuccessful delivery, customs issue, or return-to-sender risk, we will contact you where reasonably possible and explain the available next steps.

Where a parcel is returned because of an address error, failure to arrange collection, refusal, or failure to provide necessary customs information, we will review the circumstances with you and explain any actual, reasonable, and legally permissible reshipping or return costs before arranging a new shipment.

We will not impose punitive fees or automatically forfeit the entire order amount solely because a parcel is returned.

15. No Additional Shipping Insurance Required

We do not charge a separate shipping insurance or package protection fee at checkout.

You do not need to purchase additional shipping protection to receive assistance with a parcel that is lost or damaged during transit.

If a shipping issue occurs, please contact us directly. We will review the order and available carrier information and handle the matter according to this policy and applicable law.

16. Contact Us

If you have questions about shipping, tracking, delivery delays, or a missing parcel, please contact us: