Cancellation Policy

1. General Cancellation Policy

At Noravumi, we understand that customers may occasionally need to change or cancel an order after placing it.

We aim to provide a reasonable opportunity to request cancellation before an order is dispatched.

Our orders are generally processed and dispatched within 1–2 calendar days after order confirmation.

Because order preparation may begin shortly after confirmation, we cannot guarantee that every cancellation request will be successful.

All cancellation requests are reviewed according to the current status of the order.

2. When Can I Cancel My Order?

Cancellation availability depends on how far your order has progressed through our fulfilment process.

2.1 Before Order Processing Begins

If your order has been confirmed but processing has not yet started, you can normally request a cancellation.

Once we approve the request, the order will be cancelled and the applicable refund will be initiated.

2.2 During Order Processing or Picking

If our fulfilment team has already started processing or picking your order, cancellation may still be possible, depending on the order's current status.

Please contact us immediately. We will check whether the order can be stopped before it moves to the next fulfilment stage.

2.3 After Packing but Before Carrier Handoff

If your order has already been packed but has not yet been handed over to the shipping carrier, we will make reasonable efforts to stop dispatch.

However, cancellation cannot be guaranteed once the parcel has entered the final dispatch process.

2.4 After Shipment or Carrier Handoff

Once your parcel has been handed over to the shipping carrier, the order normally cannot be cancelled or recalled.

If you no longer want the product after it has been dispatched, you may contact us to discuss the available options.

After receiving the product, you may submit a return request under our Return & Refund Policy, subject to the applicable return conditions and statutory consumer rights.

3. How to Request an Order Cancellation

To request cancellation, please follow these steps:

1. Contact our customer service team as soon as possible.
2. Send your cancellation request to info@noravumi.com.
3. Include your order number in the email subject or message.
4. Provide the email address used when placing the order.
5. Clearly state that you would like to cancel your order.

For example, you may use the following email subject:

Our customer service team will review the order status and respond with the available options.

We normally respond to cancellation inquiries within 1–2 business days.

4. Cancellation Requests Within 12 Hours

We recommend submitting cancellation requests within 12 hours after placing an order.

Submitting a request early increases the possibility that our team can stop the order before picking, packing, or carrier handoff.

However, the 12-hour period is a recommended contact window, not a guaranteed cancellation period.

If an order has already entered fulfilment or been handed to the carrier within this period, cancellation may no longer be possible.

Customers may still contact us after 12 hours. We will review every request based on the actual order status.

5. Refunds for Approved Cancellations

If we approve your cancellation before shipment, we will initiate the applicable refund to the original payment method used for the order, where supported.

For approved cancellations, we normally initiate the refund within 1–2 business days after cancellation confirmation.

Once the refund has been initiated, the time required for the funds to appear in your account depends on the relevant financial institution and payment processing arrangements.

We will send a cancellation and refund confirmation by email when the refund has been initiated.

We do not charge a separate cancellation fee or refund processing fee.

If an order cannot be fulfilled by Noravumi because of inventory limitations, fulfilment issues, or other reasons for which we are responsible, we will notify you and arrange an appropriate cancellation and refund.

6. Partial Order Cancellation

If your order contains multiple products, you may request cancellation of one or more items before shipment.

Partial cancellation is subject to the current fulfilment status of the relevant items.

If some products have already been dispatched while other products remain unshipped, we will review whether the remaining items can still be cancelled.

If partial cancellation is approved:

• The cancelled items will be removed from the order.
• The applicable amount paid for the cancelled items will be refunded.
• Any applicable order discount will be recalculated according to the original discount allocation.
• Shipping charges, if applicable, will be reviewed according to the actual order and fulfilment circumstances.

Free standard shipping will not automatically be charged retrospectively merely because a partial cancellation reduces the value of the remaining items below the original free-shipping threshold, where the original shipment has already been dispatched.

7. Incorrect Orders and Address Changes

If you accidentally selected the wrong product, size, colour, or quantity, please contact us as soon as possible.

We will check whether the order can be corrected or cancelled before dispatch.

If you entered an incorrect shipping address, contact us immediately with your order number and the correct delivery address.

Address changes are normally possible only before the parcel is handed over to the shipping carrier.

Once a parcel has been dispatched, we may request an address correction through the carrier, but we cannot guarantee that the change will be accepted.

Any actual additional carrier charge for an approved address correction will be explained before the service is arranged.

8. Orders That Cannot Be Fulfilled

In certain circumstances, Noravumi may need to cancel an order because we cannot reasonably complete the purchase.

Examples include:

• The purchased product becomes unavailable.
• A material pricing or product listing error is identified.
• The delivery address is outside our supported shipping destinations.
• A shipping restriction prevents delivery.
• A genuine payment verification or transaction issue prevents order completion.
• A legal or regulatory restriction prevents us from fulfilling the order.

If we cancel an order for these reasons, we will notify the customer by email and arrange an appropriate refund for amounts collected for the cancelled order.

Where an alternative product or fulfilment arrangement is available, we may offer it for your consideration. Any substitution requires your agreement.

9. Orders Already Dispatched

If your order has already been dispatched, it normally cannot be cancelled through our order cancellation process.

However, you may still have the right to return eligible products after delivery.

Under our voluntary return commitment:

• Eligible products may be returned within 30 calendar days.
• For orders delivered in multiple shipments, the 30-day period begins on the day after the last item is received.
• After receiving our return instructions, customers should dispatch voluntary returns within 7 calendar days, subject to mandatory statutory rights.
• Approved refunds are normally initiated after the returned products are received and the applicable inspection is completed.

For customers in the EU/EEA, statutory withdrawal rights and other mandatory consumer protections remain unaffected by this Cancellation Policy.

For complete information, please review our Return & Refund Policy.

10. Duplicate Orders

If you accidentally place the same order more than once, please contact us immediately and provide the relevant order numbers.

We will review the fulfilment status of each order and try to cancel any duplicate order that has not yet been dispatched.

If a duplicate order has already been dispatched, you may request a return after delivery in accordance with our Return & Refund Policy and applicable law.

11. Cancellation of Orders for Suspected Fraud or Security Reasons

We reserve the right to review orders that show reasonable signs of fraudulent activity, unauthorized transactions, suspicious purchasing patterns, or other material security concerns.

Where reasonably necessary, we may delay, decline, or cancel an order to protect customers, our business, and the security of our website.

Where appropriate and legally permitted, we will notify the customer of the cancellation and arrange a refund for amounts collected for the cancelled order.

12. Statutory Consumer Rights

This Cancellation Policy does not limit or exclude any mandatory consumer rights provided by applicable law.

In particular, consumers in the European Union and European Economic Area may have statutory withdrawal rights for qualifying distance purchases.

Where applicable, statutory withdrawal rights may allow consumers to withdraw from a purchase within 14 days after receiving the goods, subject to applicable legal conditions and exceptions.

These statutory rights are separate from our voluntary cancellation arrangements and our 30-day return commitment.

If any provision of this Policy conflicts with mandatory consumer protection law, the mandatory legal provision will prevail.

13. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time to reflect changes in our order processing, fulfilment arrangements, customer service procedures, or applicable legal requirements.

Any updated version will be published on this page with a revised Effective Date.

Unless applicable law requires otherwise, the version in effect when you place your order will generally apply to that transaction.

14. Contact Us

If you have questions about cancelling an order or need assistance, please contact us: