Privacy Policy

1. Who We Are

This website is operated by Noravumi LLC, a single-member limited liability company organized under the laws of Missouri, United States, doing business as Noravumi ("Noravumi," "we," "us," or "our").

Our website is:

https://noravumi.com

Our business and privacy contact details are:

2. Products and Customers

Noravumi sells new bedding and home-textile products, including weighted blankets, bed sheets, weighted throws, pillows, and related products.

Our website serves individual consumers. Customers may place orders as guests or create an optional customer account.

We currently accept orders for eligible delivery addresses in the contiguous United States and the following European destinations:

France, Portugal, Italy, Belgium, Poland, Austria, the Netherlands, Spain, the Czech Republic, Finland, Germany, Denmark, Estonia, Norway, Lithuania, Sweden, Ireland, Romania, Hungary, and Greece.

3. Personal Information We Collect

3.1 Information You Provide

Depending on how you interact with our website, we may collect:

• Name and contact information, including email address and telephone number.
• Billing and shipping addresses.
• Customer account information, including account email and login credentials.
• Order information, including products purchased, quantities, order numbers, prices, currencies, and order history.
• Payment transaction references, payment status, and payment-related information made available through the payment method used.
• Customer service communications, questions, complaints, return requests, refund requests, and exchange requests.
• Photographs or videos voluntarily submitted to demonstrate damaged, defective, incorrect, or missing products.
• Product reviews, review text, and photographs voluntarily uploaded with reviews.
• Email marketing subscription preferences and unsubscribe records.

3.2 Automatically Collected Information

When you visit our website, certain technical and usage information may be collected, including:

• IP address and approximate geographic location.
• Browser type, device type, operating system, and language settings.
• Pages visited, products viewed, and browsing activity.
• Referral sources and advertising campaign information.
• Shopping cart activity, add-to-cart events, checkout activity, and purchase events.
• Cookie identifiers and similar online identifiers, subject to your cookie preferences.

3.3 Information We Do Not Intentionally Collect

We do not intentionally request sensitive personal information that is unnecessary to process an ordinary consumer order. We do not collect precise GPS location information as part of our normal website operations.

4. How We Use Personal Information

We use personal information for the following purposes:

• To process, confirm, and manage customer orders.
• To verify product availability and delivery address information.
• To arrange order preparation, shipment, delivery, and tracking.
• To process cancellations, returns, exchanges, and refunds.
• To respond to customer inquiries and complaints.
• To manage customer accounts and website functions.
• To detect suspicious transactions, prevent fraud, and protect website security.
• To maintain transaction, tax, accounting, and customer service records.
• To send promotional emails to customers who choose to subscribe.
• To measure advertising performance, understand website activity, and improve advertising campaigns.
• To comply with applicable legal requirements and respond to lawful requests.

We distinguish transactional communications from promotional communications. Order confirmations, shipping notifications, refund updates, and customer service messages are not promotional subscriptions.

5. Cookies and Similar Technologies

We use CookieYes to provide a cookie preference interface on our website.

Our current cookie categories are:

• Necessary: Required for basic website functionality, security, shopping cart operations, and remembering cookie preferences.
• Functional: Used to remember certain website preferences.
• Analytics: Used to understand website traffic and visitor behavior.
• Performance: Used to evaluate website performance and reliability.
• Advertisement: Used for advertising measurement, attribution, and audience optimization.

Necessary cookies remain enabled. Other categories are optional and may be accepted, rejected, or individually managed through the CookieYes interface.

Closing the cookie banner or continuing to browse the website does not, by itself, constitute consent to non-essential cookies.

For more information, please review our Cookie Policy.

6. Advertising and Marketing Technologies

Our advertising and marketing activities may involve the following services:

• Google Ads: Advertising campaign measurement and optimization.
• Meta Pixel: Website event measurement, advertising attribution, and audience optimization.
• TikTok Pixel: Advertising measurement and campaign optimization.

Depending on the applicable configuration and your cookie choices, these services may receive information such as IP address, browser and device information, online identifiers, page views, product views, add-to-cart events, and purchase events.

We may also upload customer email addresses or telephone numbers to advertising platforms for audience creation, retargeting, or campaign optimization.

We do not currently use Google Enhanced Conversions or Meta/TikTok Advanced Matching according to our stated configuration.

Advertising information may be transmitted through browser-based tools, website server integrations, or other platform integrations. CookieYes controls the non-essential browser scripts under its control. The operation of all server-side integrations and their synchronization with cookie preferences must be assessed separately.

7. How We Share Personal Information

We do not rent customer lists or sell personal information to unrelated businesses for monetary consideration.

We may disclose information to the following categories of service providers when necessary:

7.1 Website and Hosting Services

WordPress and Hostinger support website operation, hosting, website files, databases, customer accounts, and related website functions. Hostinger is also identified as the service used for business email and email marketing activities.

7.2 Payment Information

When you place an order, payment-related information may be processed to complete and verify your transaction.

We may receive and retain limited transaction information, including payment references, payment status, transaction amounts, currency, and payment dates, as necessary to manage orders, refunds, and payment-related inquiries.

Payment information is handled according to the applicable payment processing arrangements. We do not store full payment card numbers or CVV/CVC security codes.

7.3 Shipping and Fulfilment Providers

We may share necessary order information with U.S.-based fulfilment partners, DHL, FedEx, and other delivery service providers involved in fulfilling or delivering your order.

This information may include your name, delivery address, telephone number, email address, order reference, and product details.

7.4 Advertising Platforms

We may disclose online identifiers, website events, and customer contact information to Google, Meta, and TikTok for advertising measurement, audience matching, retargeting, and campaign optimization.

7.5 Legal and Regulatory Disclosures

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, investigate fraud, or address security and safety issues.

8. Advertising Sharing and Your Choices

Although we do not sell personal information for monetary consideration, some disclosures to advertising platforms may be considered sharing or targeted advertising under certain privacy laws.

Where applicable law gives you the right to opt out of targeted advertising, sharing, or similar processing, you may:

• Adjust your preferences through the Cookie Settings interface.
• Contact us at info@noravumi.com to submit a privacy request.

9. International Data Processing

Noravumi LLC is based in the United States. Your information may be processed or accessed in the United States and other countries where our service providers operate.

Some hosting, advertising, email, and delivery service providers may use international infrastructure or personnel. The exact processing locations and applicable international transfer arrangements depend on the provider and service involved.

Where applicable law requires specific safeguards for international data transfers, we will use the safeguards required by that law. The precise transfer arrangements applicable to each provider must be confirmed before the relevant processing is relied upon for European customers.

10. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal, tax, accounting, security, and dispute-resolution requirements.

• Customer account information: While your account remains active. After account closure or a valid deletion request, information no longer required is generally deleted or anonymized within 30 days.
• Order and invoice records: Generally 10 years for EU-related transactions and 7 years for U.S.-related transactions, subject to applicable legal requirements.
• Payment and fraud-prevention records: Generally follow the relevant transaction retention periods. Separate fraud or security investigation records are generally retained for 3 years, unless an unresolved dispute or legal requirement requires longer retention.
• Customer service records: Generally 3 years after the relevant matter is resolved.
• Return, refund, and exchange records: Generally 3 years after the relevant matter is completed.
• Marketing subscription records: While you remain subscribed. Necessary unsubscribe and consent records may be retained for up to 3 years.
• Website analytics data under our control: Generally no longer than 13 months, after which it is deleted, aggregated, or anonymized.
• Cookie preference records: Generally 6 months. The cookieyes-consent cookie may remain for up to approximately one year depending on its configuration.
• Reviews and uploaded content: While publicly displayed. Following a valid deletion request or removal, content is generally removed from normal systems within 30 days, subject to legal or dispute-related exceptions.
• Website backups: Generally up to 90 days through a rolling backup process.

Some transaction records may need to be retained for longer periods under tax, accounting, VAT, fraud-prevention, chargeback, or other legal requirements. Where information cannot be deleted immediately, we will retain only the information necessary for the relevant purpose.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request a copy or portable version of certain information.
• Request restriction of certain processing.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of targeted advertising or regulated sharing where applicable.
• Submit a complaint to a competent data protection or privacy authority.

To submit a request, email info@noravumi.com.

We may verify your identity using your account email, order number, or other reasonably necessary information. We will not ask you to provide a full payment card number or CVV/CVC code for privacy verification.

You may also authorize an agent to submit a privacy request on your behalf. We may request reasonable evidence of the agent's authority.

Some information may need to be retained for tax, accounting, refunds, payment disputes, fraud prevention, or legal obligations. If we cannot delete certain records, we will explain the reason where required by law.

12. Marketing Emails

We send promotional emails to people who choose to subscribe to our marketing communications.

You may unsubscribe by clicking the unsubscribe link in a promotional email or by contacting info@noravumi.com.

We intend to process unsubscribe requests immediately. Unsubscribing from marketing emails does not prevent us from sending necessary communications relating to your existing orders, payments, shipping, returns, or customer service.

13. Children and Minors

Noravumi is a general-audience online retail store intended for adult consumers, including parents and legal guardians purchasing home and bedding products for family use.

Some products offered on our website may be designed for children. However, these products are intended to be purchased and managed by parents or legal guardians. Our website and online shopping services are not directed to children under the age of 13.

Children under 13 should not create customer accounts, place orders, or submit personal information directly through our website. Parents or legal guardians may purchase products on behalf of their children. We do not knowingly collect personal information directly from children under the age of 13. If we become aware that we have inadvertently collected personal information directly from a child under 13, we will take appropriate steps to delete that information and address the matter in accordance with applicable privacy laws, including COPPA.

Parents or legal guardians who believe their child has provided personal information directly to us may contact us at:info@noravumi.com.

14. Data Security

We use security measures intended to protect personal information, including HTTPS, access restrictions, access logs, and encryption.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

15. Third-Party Websites

Our website may contain links to third-party websites or services. Those third parties operate under their own privacy policies and terms.

We are not responsible for the independent privacy practices of websites that we do not control.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated Effective Date. Material changes may also be communicated through a website notice or email where appropriate.

17. Contact Us