Frequently Asked Questions

Noravumi offers bedding and home textile products, including weighted blankets, bed sheets, and other products displayed in our online store.

Please visit our product pages to explore current designs, sizes, materials, and available options.

Product dimensions, materials, available options, and other specifications are listed on the individual product page.

Product details may vary by item, so please review the relevant product description before purchasing.

If you need additional information, contact us at info@noravumi.com.

Care requirements may vary depending on the product and its materials.

Please follow the care instructions on the relevant product page or product label. If you are unsure about a particular item, contact us before washing or treating it.

Yes. Products sold by Noravumi are offered as new products.

After your order is accepted, we will send an order confirmation email to the email address provided at checkout.

The order confirmation email indicates that Noravumi has accepted your order.

A separate shipping notification will be sent after dispatch when tracking information is available.

If you cannot find your email, please check your spam or junk folder.

Yes. You can shop as a guest without creating a customer account where guest checkout is available.

Creating an account is optional and may make it easier to review order history and manage saved delivery information.

Available payment methods will be displayed during checkout.

Please review the payment options and final order total before submitting your purchase.

Our website may automatically convert displayed prices into a local currency based on your location.

The final amount and currency shown during checkout will apply to your order.

Please contact us as soon as possible at info@noravumi.com.

We recommend contacting us within 12 hours after placing your order to improve the possibility of stopping fulfilment.

• Before processing begins, cancellation is normally possible.
• During picking or processing, cancellation depends on the order status.
• After packing but before carrier handoff, we will try to stop dispatch.
• After carrier handoff, the parcel normally cannot be cancelled or recalled.

If your order has already been dispatched, you may request a return after delivery under our Return & Refund Policy.

Please email info@noravumi.com with your order number and corrected address as soon as possible.

Address changes may be possible before carrier handoff. Once the parcel has been handed to the carrier, a change cannot be guaranteed.

Submit your email address through the Noravumi email subscription form to receive the first-order discount.

The 10% discount is associated with code GUBYHJ and is applied at checkout after email subscription.

Please check your order summary to confirm the discount before completing your purchase.

When your merchandise subtotal reaches USD 128 or more before promotional discounts, you qualify for 15% off using code HU888.

The USD 128 threshold is calculated before promotional discounts are deducted. Shipping charges are not included in the merchandise subtotal.

The discount will be shown in your checkout summary.

Yes. The GUBYHJ first-order discount and HU888 qualifying-order discount can be used together if you meet the eligibility requirements for both offers.

For example, if you have subscribed to our emails and your merchandise subtotal before discounts reaches USD 128, you may qualify for both discounts on the same order.

The applicable combined discount will be displayed at checkout.

No. The free standard shipping promotion cannot be combined with either GUBYHJ or HU888.

If either or both discount codes are applied, the free standard shipping promotion will not apply, even if the order reaches USD 89.

The applicable shipping charge will be displayed at checkout.

The promotion applies to standard shipping only.

It cannot be combined with the GUBYHJ or HU888 discount codes. Expedited shipping is charged separately.

We currently ship to eligible addresses in the contiguous United States and the following European countries:

France, Portugal, Italy, Belgium, Poland, Austria, the Netherlands, Spain, the Czech Republic, Finland, Germany, Denmark, Estonia, Norway, Lithuania, Sweden, Ireland, Romania, Hungary, and Greece.

We do not deliver to Alaska, Hawaii, unsupported remote areas, P.O. boxes, or military postal addresses.

Please review our Shipping Policy for destination restrictions.

Orders are generally processed and dispatched within 1–2 calendar days after order confirmation.

Transit time begins after the parcel has been handed to the carrier.

• United States: 1–5 business days.
• Supported European destinations: 2–5 business days.

These are estimated transit times, not guaranteed delivery dates. Actual delivery may vary due to carrier operations, customs clearance, weather, and other circumstances.

We use DHL and FedEx depending on the destination and shipping arrangements for your order.

Your carrier and tracking information will be provided after dispatch.

• Standard Shipping: USD 9.99.
• Expedited Shipping: USD 15.99.
• Eligible Free Standard Shipping: Orders reaching USD 89 or more, subject to the promotional restrictions.

The final shipping fee and currency will be shown during checkout.

After dispatch, we will email you the tracking number when it is available.

You can track your parcel here:

Track Your Order

You may also track your parcel through the relevant carrier's website.

The first tracking update is generally expected within 24–48 hours after dispatch.

Depending on product availability and fulfilment arrangements, items in one order may be dispatched in separate packages.

Available tracking information will be provided for the relevant parcels.

Split shipments do not create additional shipping charges solely because your original order is delivered in multiple packages.

Applicable product taxes are included in the displayed product prices as applicable to the relevant market.

For international deliveries, import duties, customs clearance fees, or other import-related charges may be assessed separately by the destination customs authority or carrier.

These charges are not included in the product price or shipping fee unless expressly stated otherwise. Where applicable, the recipient is responsible for paying the charges requested by the relevant authority or carrier.

If tracking has not updated for 3 consecutive business days, or your parcel has not arrived after the estimated delivery period, please contact us with your order number.

We will generally contact the carrier within 1 business day to begin an investigation.

We normally provide progress updates every 2 business days and aim to offer a proposed resolution within 5–7 business days after the investigation begins.

Please contact us as soon as possible with your order number and delivery address.

You may also check your mailbox, delivery area, parcel locker, or reception desk and ask whether someone else accepted the parcel.

We will contact the carrier to investigate available delivery information. We will not automatically reject your report solely because tracking shows a delivered status.

Eligible products may be returned within 30 calendar days after the last item in your order is received.

If your order arrives in multiple packages, the return period is calculated from the delivery of the final item.

This voluntary commitment does not limit statutory consumer rights.

Email info@noravumi.com with your order number, the product you wish to return, and the reason for your request.

You may also use our Contact Us page.

Please wait for our return confirmation, return address, and instructions before sending the product back.

After receiving our complete return instructions and confirmed return address, please dispatch the return within 7 calendar days.

Please retain your shipping receipt and tracking information as proof of dispatch.

For change-of-mind, personal-preference, or incorrect size selection returns, the customer is responsible for the actual return shipping cost where permitted by law.

For defective, damaged, incorrect, or missing products caused by our fulfilment error, Noravumi will cover reasonable return and replacement shipping costs.

After receiving the returned product and completing the necessary inspection, we normally initiate an eligible refund within 7 calendar days.

Refunds are generally returned to the original payment method. The time required for funds to appear in your account depends on the relevant financial institution.

Refunds are calculated using the actual discounted amount paid for the returned product.

If both GUBYHJ and HU888 were used, the original discount allocation recorded for each product will be used to calculate the refund.

We do not refund the original undiscounted product price.

We calculate the refund using the actual discount allocated to the returned product in the original order.

We do not recalculate the discounts on the products you keep solely because the remaining merchandise value falls below USD 128.

The original discount allocation for the retained products remains unchanged.

Please contact info@noravumi.com with your order number and a description of the issue.

Photographs of the affected product and packaging can help us investigate.

Depending on the circumstances, we may arrange a replacement, reshipment, or refund. Where the issue is our responsibility, we cover reasonable return and replacement shipping costs.

An unboxing video is not required.

Consumers in applicable EU/EEA countries generally have a statutory 14-day withdrawal right for qualifying distance purchases, subject to legal conditions and exceptions.

This statutory right is separate from Noravumi's voluntary 30-day return commitment.

Nothing in our policy removes mandatory consumer rights available under applicable law.

• Email: info@noravumi.com
• Phone: +1 (314) 696-4712
• Contact form: Contact Us

We usually respond to customer inquiries within 24 hours. Depending on inquiry volume and the nature of the request, a response may take up to 2 business days.

For order-related questions, please include your order number to help us assist you more efficiently.