Order Tracking

Orders typically take 1–2 calendar days to process before shipping.

Once your order has been processed and handed over to the shipping carrier, we’ll send you a shipping confirmation email with the relevant tracking information.

Use the tracking number in that email with the tracking tool on this page to follow your package’s delivery progress.

Yes. In some cases, items from the same order may ship separately.

If your order includes several items, such as weighted blankets, sheets, pillows, or other bedding essentials, some items may require separate shipments depending on inventory locations, packaging requirements, and shipping arrangements.

If your order is split into multiple packages:

• Each package may have its own tracking number.
• Packages may ship and arrive at different times.
• You may receive more than one shipping confirmation email.

If you have received only part of your order, please check your shipping confirmation emails for any additional tracking numbers.

If you still have questions, our customer support team will be happy to help.

If your order has shipped but its tracking status hasn’t changed, the carrier’s tracking updates may be delayed.

Packages usually travel through several shipping facilities, and tracking may not update in real time at every stage of the journey.

Common reasons include:

• The carrier has not yet completed the first scan.
• Your package is in transit between shipping facilities.
• Weekends or public holidays are affecting carrier operations.
• High shipping volumes or other transit delays are affecting tracking updates.

We recommend checking your tracking status again later.

If tracking information remains unchanged for an extended period, or you see a shipping exception, delivery issue, or a return-to-sender status, please contact our customer support team.

Please include your order number and tracking number so we can help look into the issue.

Contact Us

After your order ships, we’ll send a shipping confirmation email to the email address you provided at checkout.

If you can’t find the email, please check:

• Your email inbox.
• Your spam, junk, or promotions folders.
• That the email address you entered at checkout is correct.

Please note that a tracking number may not have been generated if your order has not shipped yet.

If you still can’t find your tracking information, email us at info@noravumi.com.

To help us locate your order more quickly, please include:

• Your order number.
• The email address you used to place your order.

Our customer support team will review your inquiry and help check your order status. We aim to respond to all inquiries within 24 hours.