Return & Refund Policy

At Noravumi, customer satisfaction is important to us. This Return & Refund Policy explains how to request a return, the applicable return conditions, who pays return shipping costs, and how refunds are processed.

1. Our 30-Day Return Commitment

You may request a voluntary return for reasons including:

• Change of mind.
• Incorrect size selection.
• Personal preference or style preference.
• Other personal reasons.

You do not need to prove that a product is defective to request a return under this voluntary commitment.

This voluntary return commitment is separate from and does not limit any statutory withdrawal rights or other mandatory consumer rights.

2. Return Request Period

You must submit your voluntary return request within 30 calendar days after receiving the last item in your order.

If your order is delivered in multiple packages, the return period begins from the date the final item is received.

You only need to submit your return request within the applicable return period. You do not need to ensure that the returned parcel reaches our return location within those 30 days.

After receiving our complete return instructions and the confirmed return address, please dispatch the returned products within 7 calendar days.

Our response delay or a change to the confirmed return instructions will not shorten the time available to you.

3. Product Condition for Voluntary Returns

For change-of-mind and other personal-preference returns, products should be returned in good condition.

Eligible products should:

• Be unused and unwashed.
• Not have been modified, repaired, or damaged by the customer.
• Be free from stains, unusual odors, cosmetic residue, and pet hair caused by customer use or storage.
• Include original tags, labels, and accompanying accessories where applicable.
• Remain within the scope of reasonable inspection or try-on.

You may reasonably inspect a product in the same way you would inspect an item in a physical store.

Simply opening the outer shipping packaging does not automatically make a product ineligible for return.

Please use the original packaging where reasonably possible, or suitable alternative packaging that protects the product during return shipping.

Missing outer shipping packaging alone will not be a reason to reject an otherwise eligible return.

If a product does not meet the voluntary return condition requirements, we will explain the specific issue and provide the relevant inspection information before making any refund adjustment.

4. How to Request a Return

Please contact us before sending any product back.

You can submit your return request through either of the following channels:

• Email: info@noravumi.com
• Contact form: https://noravumi.com/contact-us/

Please include the following information:

• Your order number.
• The product or products you wish to return.
• The reason for the return.
• Your contact email address.

For ordinary change-of-mind returns, photographs or videos are generally not required.

We normally respond to return requests within 1–2 business days and provide the applicable return confirmation, return address, and shipping instructions.

A separate return authorization number is not required, but you must contact us and receive the return instructions before sending any products back.

5. Return Shipping Address

The applicable return address and receiving information will be provided after we review and confirm your return request.

Before shipping a product back, please make sure you have received the correct return address and instructions from our customer service team.

Return destinations may vary depending on the customer's location and the applicable return arrangements.

Please do not independently arrange a return to an address that has not been confirmed by Noravumi.

6. Who Pays for Return Shipping?

6.1 Change-of-Mind Returns

For returns due to personal preference, change of mind, or incorrect size or style selection, the customer is responsible for the actual return shipping cost, where permitted by applicable law.

The return shipping cost is determined by the carrier and may depend on the parcel's weight, dimensions, and destination.

If you request an exchange for personal-preference reasons, you are also responsible for the applicable cost of shipping the replacement product.

6.2 Defective, Damaged, or Incorrect Products

If a product is defective, damaged during transportation, incorrectly shipped, missing from the order, or materially different from its product description, Noravumi will cover reasonable return shipping costs and applicable replacement shipping costs where the issue is our responsibility.

Where appropriate, we may provide a prepaid return label or another suitable return arrangement.

You will not be required to wait for a carrier compensation decision before we review and address a valid product or fulfilment issue.

6.3 Original Shipping Charges

For ordinary change-of-mind returns, the original shipping charge is generally not refundable, except where applicable law requires otherwise.

For qualifying statutory withdrawal requests, we will refund the original standard delivery charge as required by applicable law. Where you selected a more expensive delivery option, any refund of delivery charges will be limited as permitted by law to the applicable basic standard delivery cost.

7. Refund Processing

Once we receive the returned product and complete the necessary inspection, we will normally initiate an eligible refund within 7 calendar days.

Refunds are generally issued to the original payment method used for the order.

We will send a refund confirmation after the refund has been initiated.

The time required for the funds to appear in your account depends on the relevant financial institution and payment processing arrangements.

If the original payment method can no longer receive a refund, we will contact you to discuss an alternative method. We will not change the refund method without your agreement, except where applicable law requires otherwise.

We do not require customers to accept store credit or a coupon instead of a refund that is legally or contractually due.

8. Refunds for Discounted Products

Discounted products remain eligible for returns under the same applicable return conditions as other products.

Refunds are calculated using the actual amount paid for the returned product after the applicable promotional discounts have been allocated.

Refunds are not calculated using the original undiscounted product price.

8.1 Orders Using GUBYHJ and HU888

Customers may qualify to use the GUBYHJ first-order discount and the HU888 qualifying-order discount together, subject to the promotional eligibility requirements.

Where both discounts have been applied to an order, the original discount allocation recorded for each product will be used to calculate refunds for returned items.

8.2 Partial Returns and Discount Allocation

If you return only part of an order, we will calculate the refund using the actual promotional discount allocated to the returned product in the original order.

We will not recalculate the discounts applied to the remaining products solely because a partial return reduces the retained merchandise value below the original USD 128 qualification threshold.

The discount allocation for the products you keep will remain unchanged.

For example, if your original order qualified for the HU888 discount based on a pre-discount merchandise subtotal of at least USD 128, and you later return one product, the remaining products will retain their original promotional discount allocation.

The returned product's refund will reflect its actual discounted purchase amount.

8.3 Free Standard Shipping and Partial Returns

If your original order qualified for free standard shipping and was already dispatched, we will not retrospectively charge the original standard shipping fee solely because a partial return reduces the retained merchandise value below the original free-shipping threshold.

This provision does not allow free standard shipping to be combined with the GUBYHJ or HU888 discount codes.

9. Exchanges

We may arrange a direct exchange for the same product in a different available size, colour, or style, subject to stock availability.

If the replacement product has a higher price, you will be responsible for the applicable price difference. If it has a lower price, the difference will be refunded to the original payment method.

If you wish to exchange for a different product, or a direct exchange is not practical, we may process a refund for the original product and ask you to place a new order.

For exchanges caused by a product defect, incorrect shipment, or other issue for which we are responsible, we will cover reasonable return and replacement shipping costs.

For exchanges caused by personal preference or incorrect size selection, the customer is responsible for the applicable return and reshipping costs.

10. Damaged, Defective, Incorrect, or Missing Products

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as reasonably possible.

Please provide:

• Your order number.
• The name or details of the affected product.
• A description of the problem.
• Photographs of the affected product or package where reasonably available.

For damaged packages, photographs of the outer packaging and shipping label may help us investigate.

For missing products, please identify the missing item and the products you actually received.

We do not require an unboxing video. If a particular photograph or document is unavailable, please explain the circumstances and we will review the available order, fulfilment, and carrier records.

After reviewing the circumstances, we may offer one of the following appropriate solutions:

• A free replacement.
• A free reshipment of the affected product.
• A refund for the affected product.
• Another appropriate resolution agreed with you.

Where the problem is our responsibility, we will cover reasonable return and replacement shipping costs.

11. Returned Products and Inspection

After a returned product arrives, we normally complete the necessary inspection within 1–2 business days.

If we identify significant damage, missing components, or a material difference between the returned product and the condition described in your request, we will contact you before making a refund adjustment.

We will explain the issue, provide relevant inspection information where available, and describe any proposed refund adjustment and its calculation.

You may provide additional information or raise an objection within 5 business days after receiving our notice.

We will review your response and the available evidence before confirming the applicable refund amount.

We do not impose a standard fixed restocking fee.

12. Returns That May Not Require Sending the Product Back

In certain circumstances, we may determine that a product does not need to be physically returned.

This may apply where:

• A product has a significant defect or serious damage.
• An incorrect product was sent and return shipping would be unreasonable.
• The return shipping cost is disproportionate to the product value.
• The parcel has been confirmed lost or was not delivered.
• Another specific circumstance makes a physical return unnecessary.

This arrangement is reviewed individually and is not an automatic entitlement for every return request.

Please wait for our confirmation before disposing of or otherwise handling a product involved in a product issue.

13. European Statutory Withdrawal Rights

Consumers in applicable European Union and European Economic Area countries may have a statutory right to withdraw from qualifying distance purchases within 14 days after receiving the goods, subject to applicable legal conditions and exceptions.

This statutory withdrawal right is separate from Noravumi's voluntary 30-day return commitment.

For orders delivered in multiple packages, statutory withdrawal periods will be calculated in accordance with the applicable consumer protection laws.

Where a customer exercises a statutory withdrawal right, we will process the request and refund applicable payments, including the basic standard delivery cost, in accordance with the relevant legal requirements.

Any lawful deduction for diminished product value will be assessed only where permitted by applicable law and supported by the relevant facts.

Nothing in this policy limits or replaces mandatory statutory withdrawal rights, remedies for defective products, or other consumer protections.

14. Review of a Return or Refund Decision

If you disagree with a return or refund decision, you may request a review by emailing info@noravumi.com.

Please include your order number, the original request, the reason you disagree with the decision, and any additional relevant photographs, records, or other information.

We will review the relevant order, product, and return records and normally respond within 2–3 business days after receiving your review request.

15. Changes to This Policy

We may update this Return & Refund Policy to reflect changes in our operations, return procedures, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

Unless applicable law requires otherwise, the policy in effect when your order was placed will generally apply to that transaction.

16. Contact Us

If you have questions about a return, refund, exchange, or product issue, please contact us: